Plesk Panel "Web Statistics" Permission Issue
15.04.2022
Cloud Spam protection service installation is done entirely by us. However, depending on the type of service received, there are also operations that our customers need to
perform on their own panels. In this article, we will provide information about the operations that our reseller customers need to perform on the incoming protection side of our Cloud Spam Protection service.
Domain Addition and MX Redirect Operations
First, log in to your panel using the reseller credentials provided to you. When you log in to your panel, you will encounter a panel like the one below.
As shown in the image, log in to the Domain Addition section highlighted in red.
After logging in, the screen below will appear. On this screen, you perform domain addition operations. You can add domain names one by one or as a list in CSV format.
The most important point here is the Destination Route and Port settings. Destination Route information will be provided to you by our support team after installation. The server hostname or mail IP address is written there as
standard. However, please request this information from our support team as well. The Port value is 25 by default and should not be changed.
After adding your domain, the only remaining operation is MX redirection. In our Cloud Spam Protection service, you need to perform MX redirection for your incoming emails to pass through the protection filters. If MX redirection is not performed, incoming emails
will arrive directly without going through the filters. In that case, the service will not be actively used.
One important point is the mail server option during MX redirection on cPanel servers. In cPanel servers, in the Edit DNS Zone section, the E-mail Routing section at the very bottom must be set to Local Exchanger.
Our MX Addresses
semx1.ni.net.tr
semx2.ni.net.tr
When all your settings are correct, all incoming emails for the domain name you registered will pass through the filters and all emails identified as spam will be blocked. To check whether emails coming to you are being blocked, you can make the necessary checks
from your reseller panel as follows.
First, go to the main screen in your reseller panel and click the View Domains button. When you enter this section, you can see all the domain names you have added in the list. When you click the down arrow on the left side of a domain name, a menu
will open. Click the topmost option in this menu to access the domain name’s settings section.
On the domain name’s settings page, you will see many menus. When you enter the Spam quarantine section among these menus, you can see all blocked emails listed on the screen.
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